2026 SEA Retreat Overview

Formerly known as the Front Office/Revenue Cycle/Outreach & Advocacy Network Retreat, the SEA Retreat brought together the vital support staff who deliver some of the most critical functions within health centers for a weekend of continuous learning. Core elements of the event focused on customer care and relations, engagement techniques, and health center advocacy – all essential to sustaining and advancing the value of community health centers.

Who Should Attend

Support staff i.e., managers, front office, agricultural workers, advocacy, outreach, billing, and collections

Learning Tracks

  • Revenue Cycle
  • Revenue Cycle Management 
  • Front Desk     
  • Outreach / Agricultural Worker Health

General Questions 

For general questions about the SEA Retreat please contact 803-788-2778 or information@scphca.org.

What is SEA an acronym for?

S – Service

The S represents smile, speak, and service. These are the keys to quality customer service – the first aspects the patients notice whether in person or via phone.

E – Engage

We engage our patients and extend services to uninsured and underinsured populations. This is where our billing teams lend a helping hand.

A – Advocate

Our outreach staff and advocates help our patients beyond traditional medical needs. These staff members are in their communities to secure the needs.